Shipping Policy

Every deck is custom-printed to order — 100 cards plus free tokens, premium card stock, true Magic card size (88 x 63 mm), sorted and ready to play. Here is exactly how and where we ship it.

Processing time

Orders are processed in 2–3 business days. Orders placed on a weekend or a holiday begin processing on the next business day.

Processing time is separate from transit time. The delivery estimates further down this page start counting from the day your order ships, not from the day you place it. To estimate when a parcel arrives, add processing time to transit time.

Where we ship

We currently ship to four destinations:

• United States
• United Kingdom
• Canada
• Australia

We do not ship anywhere else yet. If your country is not on the list above, checkout will not be able to complete your order — that is a limit on our side, not an error on yours. If you would like us to ship to your country, please tell us through our contact page; we track those requests when deciding where to open up next.

Shipping rates

Shipping is charged as a flat rate per destination. It does not change with the weight of your parcel or the number of decks in it.

Free shipping within the United States: US orders of $70 or more ship Economy free of charge. The discount is applied automatically at checkout — there is no code to enter. Express delivery remains $8.00 if you choose to upgrade. The free-shipping threshold applies to US addresses only.

Delivery estimates

All orders ship with USPS. Once your parcel leaves us, typical transit times are:

• United States, standard (USPS First-Class / Priority Mail): 6–9 business days
• United States, expedited (USPS Priority Mail Express): 3–5 business days
• International (United Kingdom, Canada, Australia): 7–21 business days

These are estimates, not guarantees. Transit times come from the carrier and can be affected by weather, customs inspection, peak seasons and local delivery conditions. We cannot guarantee a delivery date, and we are not able to commit to arrival in time for a specific event.

Tracking

Every order ships with tracking. When your order leaves us, we email you the tracking number so you can follow the parcel through USPS. If you have not received a tracking email once processing time has passed, check your spam or promotions folder first, then reach us through our contact page and we will resend it.

Customs, duties and import taxes

This applies to orders shipping to the United Kingdom, Canada and Australia.

• Any customs fees, duties, import taxes or brokerage charges are the responsibility of the recipient.
• These charges are not included in the price you pay at checkout, and we have no way to calculate or collect them in advance.
• They are set and collected by your own country's authorities, not by us.
• If a parcel is refused — including refusal to pay customs charges on delivery — those charges are not refunded.

If you are unsure what you may owe, your national customs authority publishes current thresholds and rates.

Lost, delayed or undelivered parcels

If your parcel is running late or the tracking has stopped updating, here is the practical order of things to do:

• Check the tracking first. Most delays resolve on their own — parcels frequently sit without a scan for several days and then move again, and international parcels commonly go quiet while in customs.
• Confirm the estimate has actually passed. Count processing time plus the transit estimate for your destination in business days before treating a parcel as late.
• Check around your address. If tracking says delivered but you have nothing in hand, look at porches, mailboxes, side doors, and with neighbours or a building office. Parcels marked delivered often turn up within a day or two.
• Ask your local post office. They can sometimes locate a parcel held for pickup, or one scanned at the wrong stop, faster than a remote query can.
• Then contact us. Get in touch through our contact page with your order number and the tracking number.

Once you contact us we open an enquiry with the carrier and stay with it until there is an answer. What we can do next depends on what the carrier reports — a parcel that is still moving is handled very differently from one confirmed lost — so we resolve these case by case with you rather than applying a blanket rule.

Incorrect or incomplete addresses

We ship to the address exactly as it is entered at checkout, so please double-check it — especially apartment, unit or suite numbers, and postcodes — before you place your order.

• If the address you supplied is wrong or incomplete, the parcel may be undeliverable and returned to sender, or delivered to the wrong address.
• If you spot a mistake, contact us through our contact page immediately with your order number. We can often correct an address while the order is still in processing; once a parcel has shipped, we cannot change its destination.
• A parcel returned to us because of an address error can normally be reshipped once we have the corrected address. Get in touch and we will arrange it with you.

Questions

Anything about shipping that is not answered here — reach us through our contact page with your order number and we will help.